Guest Guide and Policies

🌴 Palmeraie Holidays – House Rules & Guest Guide🌴

Welcome to Palmeraie Holidays! We offer you a peaceful stay at our three beautiful villas — Palm Bliss, Palm Pearl, and Palm Pristine. These house rules are designed to ensure your safety, comfort, and the best possible experience during your stay.

‘मराठीत वाचण्यासाठी येथे क्लिक करा’

🕒 Check-In / Check-Out

  • Check-In: After 2:00 PM (Guests can be accommodated in living area if they reach early but not before 1:00 pm)
  • Check-Out: By 11:00 AM am (can be relaxed by 15/20 mins, extended check-out charges applicable after 11:30 am)
  • Extended check-out till 5:00 pm option can be availed on payment of extra charges.
  • Early check-in before 1:00 PM: Chargeable @ ₹2,500/hour (subject to availability)
  • Late check-out after 11:30 AM: Chargeable @ ₹2,500/hour (subject to availability)
    • Same-day requests accepted only by 8:00 AM, if no new booking exists.

💳 Payment, Security Deposit and cancellation policy

  • Payment schedule: Advance – 50% of stay charges, Balance – 50% of stay charges + refundable deposit (in cash) at check-in and food bill – ‘at actuals’ as per menu card at check-out.
  • Dates shall be blocked and booking invoice shall be provided only on receipt of advance payment along with guest ID proof.
  • Cancellation Policy – 25% of stay charges if bookings are cancelled/modified 16 days before check-in date. No refunds for the bookings cancelled/modified within 15 days of the check-in date.
  • Cancellation / date modification requests for bookings for the peak dates – Republic day, Holi, Independence day, Ganesh festival, Diwali (18th – 28th Oct 2025) and Christmas to New Year (24th December 2025–2nd January 2026), will not be accepted.
  • Bookings with check-in dates from 24th Dec 2025 – 2nd Jan 2026 (both dates included) will be non-refundable. Dates shall remain reserved only after receiving 100% prepayment for the bookings 7 days in advance for these dates (50% to be paid at the time of booking and balance 50% – 7 days in advance to check-in date).
  • Over and above the above cancellation policies, under extreme extenuating circumstances, a partial refund shall be considered, if we get any other booking for the same date/s, if not, guests will not be granted a refund/date change, and the cancellation will be treated as a no-show. Also, the refund shall be eligible for only the days getting booked and not on the total duration of stay /stay charges.
  • Bookings once confirmed are non-negotiable.
  • A ₹5,000 refundable security deposit (cash only) is collected at check-in.
  • The deposit is fully refundable if:
    • No damage is caused, and
    • Check-out is done on time.

🧼 Amenities & Housekeeping

  • Indoor games – carom, chess and cards at all the three villas, additionally Table tennis at Palm Bliss
  • Outdoor games – cricket and badminton
  • Bluetooth music system (indoor)
  • Private swimming pool (open only till 10:00 pm)
  • 24×7 hot water via solar heaters (precaution: water can be extremely hot in summer).
  • Wi-Fi in common areas
  • LED TVs in some of the bedrooms.
  • Bed and bath linens. Clean linen & one bath towel per guest provided.
  • Basic toiletries (soap and shampoo) shall be provided.
  • Care taker assistance at the villa (8:00 am to 11:00 pm)
  • Garden and Terrace
  • Fridge (dedicated for Guest use)
  • Microwave only for reheating (at Palm Bliss and Palm Pearl)
  • Induction for infant meal preparation during night after kitchen working hours (on request).
  • Karaoke Mic (at additional charges @ Rs. 200 for 4-6 hrs)
  • Projector (at additional charges @ Rs. 2000 for 4-6 hrs )
  • Barbeque (at extra cost as per menu card)
  • Homemade food (as per order at extra cost as per menu card)
  • Decoration services and cake arrangement for special occasions (at extra cost)
  • Transportation (at extra cost)
  • Housekeeping is done once daily between 9:00 AM – 2:00 PM.
    Please inform staff of your preferred timing (staff will not enter without guest permission/advice.

🍽️ Food & Kitchen Policy

  • We serve local authentic Maharashtrian cuisine as per order.
  • We prepare fresh food in our kitchen only for your group so can be customized as per your specific requirements.
  • Outside food is strictly not allowed.
  • Breakfast Timing: 8:00 AM – 9:30 AM
  • Kitchen access is not permitted to guests.
    • Induction for infant food only (provided in the living room).
  • Food orders require 2–3 hours’ notice:
    • Fresh local produce is used — delays may occur due to local availability.
    • Menu with pricing is shared before booking. Please do not request discounts at checkout.
  • Table service or counters for events are chargeable (advance booking required).
  • Decorations for special occasions must be pre-approved. Charges may apply based on scale.

🧑‍🍳 Dining Rules

  • All food & beverages will be served only in the designated dining areas.
  • Eating / drinking inside bedrooms is not permitted to avoid pest issues.
  • Kitchen remains open for orders from 8:00 AM to 7:00 PM, and
    • Serving closes at 10:30 PM.
    • Snacks/starters served till 9:00 PM, meals till 10:30 PM.

🎮 Games & Entertainment

  • Indoor/outdoor games available on request, free of charge.
  • Bluetooth music system provided.
    • After 10:00 PM, please play music indoors only.
  • DJ or loud music systems are not allowed.
  • Please do not dismantle the music system and carry it outdoors.

🚫 Prohibited Items & Activities

  • Hookah use is strictly prohibited anywhere on the premises.
  • Smoking is not allowed inside the villa. Guests may use designated outdoor smoking areas.
  • PETS NOT ALLOWED
  • Consumption of alcohol is permitted only within limits.
  • Music is permitted in all open areas only until 10:00 PM in compliance with government regulations.
  • Kitchen is for staff use only. Our staff shall assist you with infant food requirements, if any.
  • Consumption of alcohol is strictly prohibited in or around the swimming pool.
  • Swimming pool access is allowed only until 10:00 PM.
  • Outside cooked food is not permitted at the property. Guests can carry packaged dry snacks and drinks.
  • No crackers or colours are permitted.
  • Any damage caused to the property will incur a penalty, with the amount based on the extent of the damage.
  • Guests cannot invite visitors without prior approval.
  • Alcohol is permitted, but damage due to overconsumption will be charged.
  • Loud music after 10:00 PM is prohibited (as per local law).
  • No illegal/commercial activities allowed.

🏊‍♂️ Swimming Pool Guidelines

  • Pool Timings: 7:00 AM – 8:30 AM & 2:00 PM – 10:00 PM
  • Access only for villa guests
  • Comfortable swimwear is mandatory
  • Shower before entering pool; avoid applying creams or lotions.
  • No food, drinks, or glassware in pool area
  • Children under 14 must be supervised at all times.
  • No lifeguard on duty – swim at your own risk.
  • Avoid swimming if:
    • Tired, unwell, or immediately after eating.
    • Suffering from any major health or skin conditions.
  • No running, diving, or chewing gum near the pool.
  • Management is not responsible for accidents or lost belongings.

🧾 Additional Guidelines

  • No room service provided
  • Staff available: 8:00 AM – 3:30 PM & 4:30 PM – 11:00 PM
    • Emergency assistance available outside these hours.
  • Do not carry any property items (linen, utensils, games, etc.) out of the premises.
  • Power fluctuations may occur due to rural location.
    • Generators/Inverters available:
      • Palm Bliss & Palm Pearl: Inverter and Generator backup
      • Palm Pristine: Inverter backup
    • Please wait 5–10 mins during outages.
    • Generator power back up shall be started only if their is power outrage for more than 15 mins.
  • Generator backup at Palm Bliss and Palm Pearl shall be free of charge only for 4 hours per night stay after that if back up is required Rs. 400 diesel charges shall be applicable for every 30 mins.
  • Regular pest control is conducted; however villa is located in rural area, insects may occasionally enter. Keep doors/windows shut in the evenings.
  • Packaged drinking water (brand that is available locally) in 20 ltr dispensers shall be provided during the stay.
  • Water in the washrooms might be hard water as it is a rural area near to the sea.

📸 Security & Damage Policy

  • Outdoor areas are under CCTV surveillance
  • Guests are responsible for their belongings
  • Any damage to property or items must be compensated at market value
  • Feeding stray animals inside the premises is prohibited

❤️ Final Note

This is not a commercial hotel, but a lovingly maintained homestay.
Please treat it with the same respect as your own home.

The property functions in accordance with the regulations of local authorities and a sincere request to all the guests to follow the rules mandated.

We ensure every guest has a pleasant stay. Shall always be happy to accommodate reasonable requests wherever possible. Your comfort and memorable experience are our priorities.

Palmeraie Holidays reserves the right to modify these rules at any time without prior notice.